Shipping policy
Shipping Policy
Welcome to HELO. Below you will find all the information regarding shipping methods, delivery times, and shipping costs for our products.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Estimated Delivery Times
We ship throughout Italy and to European Union countries using tracked express couriers (e.g., GLS, BRT, Poste Italiane, UPS).
Shipping in Italy:
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Cost: starting from €5.00.
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Delivery time: 24–48 business hours from the date of shipment (islands and remote areas may require up to 72 hours).
Shipping in the European Union (EU):
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Cost: starting from €12.90.
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Delivery time: 3–5 business days from the date of shipment.
3. How can I check the status of my shipment?
When your order has shipped, you will automatically receive an email containing a tracking number (Tracking ID) that you can use to check the status of your package directly on the courier's website. The tracking link will become active within 24 hours of shipment.
4. Failed Delivery and Package Storage
Couriers generally make two delivery attempts. If you are not available:
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The package may be placed in "storage" at the courier's local depot or at a pick-up point near you.
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We encourage you to monitor the tracking and contact the courier promptly (using the provided code) to reschedule delivery and prevent the package from being returned to the sender.
5. Contact Us
If you have any questions regarding the shipping of your order, please do not hesitate to contact us at: info@myhelo.it