π‘ How can we help you?
Welcome to the HELO support section. Here you can find quick answers to frequently asked questions about our products (Toploader and Coin Albums) and order management.
π¦ SHIPPING AND DELIVERY
How long does it take for my order to be shipped?
We process all orders within 1-2 business days. As soon as the package is handed over to the express courier, you will receive an automatic email with the tracking ID.
Do you also ship internationally?
Yes, we ship throughout Italy and to all European Union (EU) countries with fast and tracked couriers.
How much does shipping cost?
Shipping to Italy is free for orders over β¬30.
For shipments to the European Union, the cost is β¬9.99 (standard shipping 5/8 business days).
π³ PAYMENTS AND SECURITY
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, and PayPal.
Are payments secure?
100%. All transactions on our site are protected by advanced encryption systems and managed according to the highest international financial security standards (PCI-DSS Compliance). Your card details are not stored in our systems but are processed securely directly by the issuing networks.
π RETURNS AND REFUNDS
Can I return a product if I change my mind?
Yes, you can request a return within 14 days of receiving the package. The product must be intact, unused, and in its original packaging. Return shipping is completely free β we will send you the prepaid label. To start the process, simply send us an email.
βοΈ Didn't find the answer you were looking for?
Our customer service is at your disposal. Write to us directly at the email address: info@myhelo.it.
We will respond within 24 business hours (Monday to Friday, from 09:00 to 18:00).