Help

💡 How can we help you?

Welcome to the HELO support section. Here you can find quick answers to frequently asked questions about our products (Toploader and Coin Holder Binders) and order management.

📦 SHIPPING AND DELIVERY

How long does it take for my order to ship?
We process all orders within 1-2 business days. As soon as the package is handed over to the express courier, you will receive an automatic email with the tracking ID.

Do you ship internationally?
Yes, we ship throughout Italy and to all European Union (EU) countries with fast, tracked couriers.

How much does shipping cost?

Shipping within Italy is free.

For shipments to the European Union, the cost is €6.90 (standard shipping 5/8 business days), free for orders over €50.

💳 PAYMENTS AND SECURITY

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, and PayPal.

Are payments secure?
100%. All transactions on our website are protected by advanced encryption systems and managed according to the highest international financial security standards (PCI-DSS Compliance). Your card details are not stored in our systems but are processed in total security directly by the issuing circuits.

🔄 RETURNS AND REFUNDS

Can I return a product if I change my mind?
Yes, you can request a return within 14 days of receiving the package. The product must be intact, unused, and in its original packaging. Return shipping is completely free — we will send you the prepaid label. To start the procedure, simply email us.

✉️ Haven't found the answer you're looking for?

Our customer service is at your disposal. Email us directly at: info@myhelo.it.

We will respond within 24 business hours (Monday to Friday, 9:00 AM to 6:00 PM).